Frequently Asked Questions (FAQs)
Terms to know:
The Hirer means a person by or on behalf of whom the rental agreement form is signed
Authorised Driver means the drivers additional to the hirer who have completed a separate insurance proposal as Proposal for motor insurance form, to the satisfaction of the insurance company.
What documentation do I need when picking up my car rental?
You MUST bring:
• A valid, driver license from your country of origin.
• A Driving license that must be valid for driving.
• A Photo ID for each intended driver e.g. Passport or Photo Driving License.
• A valid credit card for security and damage deposit purposes.
• A Credit card or cash - payment
Driving License: All drivers must produce a valid driver’s license, which must have been held for at least 3 years.
A visitor’s driver permit will be issued by Drive Barbados at the beginning of the rental for you to drive in Barbados. (Requirement by law of Barbados) There is a charge of US$ 5 for the issue of the visitors permit - valid for 2 months.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover and Cash.
Do you offer unlimited mileage?
We off Unlimited mileage at NO additional cost
Is there a charge for delivering the vehicle?
We offer free delivery to your location between the hours of 7:00a.m. – 7:00p.m. If you require the car to be delivered outside of these hours there will be a delivery charge in cash for US$ 15
Are baby / booster car seats for children available?
Yes, we do have car seats for children available at the rate of US$5.00 daily, US$ 25 per week, but we can only guarantee availability if you placing a request for your child seat when you make an advance booking.
Are the child seats installed in the car at pickup?
No. The driver has to install the child seat for liability purposes.
Can all of my rental charges be charged to my credit card?
No, only the car rental charges, CDW insurance coverage can be charged to your credit card, Other charges such as local drivers permit (US$5.00), baby seats (US$5.00 per day), airport parking fees, change in drop off location and late delivery fees (US$15.00) if applicable must be paid for in cash.
Is gas included with the rental car cost?
Yes, we deliver the vehicle to you with a ¼ tank of gas and, you may return the vehicle with an empty tank.
How are rental rates calculated?
The rates are based on a 24 hour rental day starting with the hour you pick up the vehicle. so if you rent from 6am Monday to 6am Tuesday this is considered 1 day. If you rent from 6am Monday to 1pm Tuesday you have then passed 24 hours and have therefore entered a second day of rental and will therefore be charged for 2 days rental. Please therefore check your times carefully when booking as times can have a big impact on price.
What does a reservation guarantee?
Your reservation guarantees a car at the rate, date and time that you reserved it for. It does not guarantee a specific make and model of a vehicle, nor can it guarantee a reservation for another date.
How do I contact Customer Service?
The Customer Care department at Drive Barbados can be reached in the following fashions:
• Email – through our Getrates form page
• P.S. We do not give rates by phone
Please be sure to include as much information as possible when contact the Customer Care
What should I do if I lost something in the vehicle?
Drive Barbados is not responsible for anything left in the rental vehicles. However, if an item is found in a rental vehicle, it will be turned into our office location. Please call us, to find out if we have seen any lost item found in the car rented.
Who is the primary renter?
The primary renter's name will be listed first and will provide the payment information, whether it is credit card, or cash. The primary renter is solely responsible for the vehicle that is rented.
Can anyone other then myself drive the car?
The vehicle will not be driven by any person:
• Other than the Hirer or the Authorised driver
• Who has given a fictitious or false name, age or address
• Who is under the influence of alcohol, hallucinatory, drugs, narcotics or barbiturates
Nobody can drive a Drive Barbados Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers license at time of collection
Can I extend the car rental duration?
Extending the car rental duration is possible. You will need to inform Drive Barbados before the 24 hours of check out/ drop off or during the rental itself. The extension is subject to vehicle availability and extra payment.
Can I return the rental vehicle outside the location operating hours?
Yes, you may return your vehicle when the Drive Barbados location is closed, to an alternative location, but note that this may incur a 'drop off fee’. The vehicle will remain your responsibility until it has been checked by a Drive Barbados Representative.
Do I need to have an International Drivers License?
Not necessarily. Only your valid drivers license from your country of origin.
How will I know my car hire reservation is confirmed?
At the end of the car hire reservation process you will receive a "Reservation Confirmation" under the subject title of your email along with the details of your reservation.
All traffic offences or violation of parking regulations involving the vehicle during the period of the rental, including all fines and penalties will be the responsibility of the Hirer.
What do your car rental charges include?
Unlimited mileage, insurance for collision (CDW), and when offers are on special.
What do your car rental charges not include?
Baby/child seats, young driver fees (under 25 only) out of hours surcharge if applicable, home/office delivery & collection if applicable, Insurance damage excess waiver. This reduces your excess liability to US$ 300.00.
Are there any hidden costs when I rent from Drive Barbados?
None at all. What you see is what you pay.
What happens if my flight is cancelled or to cancel a booking?
If your flight is cancelled, please contact us via e-mail or call us at 426-3944 during working hours. We will make every effort to keep you car until you arrive.
Where and how I shall return the vehicle?
The hirer will return the vehicle with the tires , tools and accessories, in the same condition as when received , ordinary wear and tear excepted, to the place and on the date shown on the “ Proposal for motor insurance form” or sooner if requested by Owner.
Electricity service in Barbados is: 110 volts/50 cycles similar to that found in the United States.
Power outages are few. Outlets in Barbados generally accept 1 type of plug: Flat blade plug.
Standard plug types in Barbados are: 2 flat blades and 2 Flat blades with round grounding pin. If your appliances plug has a different shape, you may need a plug adapter.
If traveling from Europe, however, you may need to bring plug adapters and combination voltage converter to suit you appliances. . Most hotels provide these to their visitors, but not all.
The official currency of Barbados is:
• Barbados dollar (BBD), Symbol: BD$ = 100cents
• Notes are in denomination of: BD$100, 50, 20, 10, 5 and 2
• Coins are in denomination of B$1, 25, 10, 5, and 1 cent
• Barbados dollar is tied to the US dollar
• $1USD = $1.98BBD or $2BBD on the streets
• All other currencies fluctuate against the Barbados Dollar. Approximate rates of exchange are as follows;
£1 sterling = $3.50 BDS
$1 CAD = $2.0 BDS
€1 Euro = $3.0 BDS
P.S: These currency exchange rates are not updated daily and should be used as a guideline only.
Credit / Debit Cards and ATMs at Banks
American Express, Diners Club, MasterCard and Visa are accepted in the hotels, stores and restaurants but cash is preferred for customs duty payment, purchases.
Travelers Cheque Advice
Accepted by all banks and most hotels. To avoid additional exchange rate charges, travelers are advised to take traveler’s cheques in US Dollars or Pounds Sterling.
Mon-Thurs 0800-1500, Fri 0800-1700.
P.S: There is also a currency exchange booth at the GAIA - airport
Damage and Optional Coverage
Must I pay the insurance deductible up front?
If paying your bill by credit card, you sign an insurance deductible form authorizing us to charge the deductible to your credit card in the event of an accident. If you in some way not able to pay the excess by credit card as security deposit, the deductible must be paid in cash in advance and will be refunded at the end of the rental, provided you remained accident free.
In the event of an accident what am I liable to pay?
When you rent a vehicle from Drive Barbados, the vehicle is covered against third party (including passengers) liabilities by a third party insurance policy. The policy provides an Indemnity for the Third party bodily injury or death and damage to the third party property.
If you have not paid for one of our protection packages, in the event of an accident, loss or damage to the vehicle or third party property a Damage Liability Fee (DLF) will be charged. This fee is charged regardless of who is at fault or the amount of damage.
If the loss or damage is ultimately less then the DLF, part of the DLF will be refunded.
Responsibility for the loss and damaged to the vehicle, or its rims, tires, interior damaged or tools and accessories are:
• Limited to a maximum of US$ 250
• In the case of hirer being under the age of 25 or having been the holder of a full driving license for less those 3 years. US$ 1000
• All losses resulting from theft US$ 3000
This liability cost can be reduced by paying a daily / weekly fee (CDW coverage) that protects you in case of damage. This cover is automatically included in the rental at no extra cost.
What is Collision Damage Waiver (CDW)?
Collision Damage Waiver (CDW) reduces the Damage Liability Fee in the case of loss or damage to the Drive Barbados vehicle or third party property (excluding Rims, tires, hub caps and damaged to interior of vehicle). In case of an accident resulting in damage to a rental vehicle the Customer is liable for the first US$ 250 of damage to the rental car.
The excess on cars is US$ 900 and can be reduced to US$ 250 These charges are collected at the point of collection by Drive Barbados. Drive Barbados include CDW insurance in the quoted rate.
What happens if the car is damaged, stolen, or in an accident?
If the car is stolen or has been involved in an accident, first call the local police. Next, call the rental car company, give them your rental agreement and explain what has happened. If it's after hours, Drive Barbados customers always can call 426-3944. You'll be led through the procedure to get you going again. Be sure to check with the rental company on their breakdown policy before you drive away.
In an event of an accident involving the vehicle will be reported at once to the Owner and an accident report form completed within 24 hours. The Hirer or any authorised Driver will obtain the police officers name and police station assigned - who had taken the report, the names and addresses of witnesses if possible, make no admission of liability.
Accidents and vehicle theft aren't something we like to think about, especially on a holiday trip, but they can happen even to the most careful driver. Optional CDW waivers (as outlined above) can be purchased to reduce or eliminate your financial exposure which could include the full value of the vehicle and lost rental revenue during its replacement period.
Be careful not to violate your car rental agreement by driving while intoxicated or under the influence of a controlled substance, allowing an unauthorized personal to drive the vehicle, leaving the windows, doors or trunk unlocked, or leaving the keys in the ignition when parked. If the agreement if violated, it makes the waiver void. Be sure to familiarize yourself with all of the terms and conditions of the rental agreement.
Remember that, as the renter, you are liable for all parking and moving traffic violations, both domestic and international, so please drive safely and observe all ordinances.
Do I pay for towing, storage and assessors fees in event of accident?
These fees are additional. Separate from the CDW insurance coverage fee.
Do you offer emergency roadside assistance?
Yes, we offer emergency roadside assistance in the event of car troubles, mechanical issues. Please get in contact with our company.
If I lock my keys in the vehicle am I covered by Road Side Assistance?
No, Roadside Assistance does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Costs charged can be obtained by contacting Customer Service on 426-3944